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Delivery Policy

Delivery Timelines

Please note that orders will be delivered within 4-6 working days and any orders sent to outlying regions may take even longer.

While every effort is made to deliver your orders timeously, unforeseen circumstances may cause delays. Should we be faced with a further delay, we will contact you via email to provide you with a revised shipping schedule.

Delivery Policy

When you make a purchase with us, you are bound by our Terms & Conditions. It is therefore understood that by making a purchase on our website, you agree to our Terms & Conditions, as well as our Privacy Policy. If you have any queries, please contact us on susan@garyrom.co.za before making a purchase.

Undeliverable Orders

Please ensure the correct shipping address is provided from the outset, as title and risk will pass on to you, once the order has left our premises.

Occasionally packages are returned to us as “undeliverable”. Should this take place, every attempt will be made to contact you to make arrangements for re-shipment.

Order Processing

Online orders can only be processed once funds have cleared in our bank account. Orders placed on public holidays or weekends are only processed by the bank on the following working day.

Refunds/ Returns Policy

Should you for any reason wish to cancel your purchase, you will be liable for a 15% handling fee.

Please send us an email susan@garyrom.co.za with your order, reason for return, as well as whether you would like a refund or exchange.

The goods must be returned to us undamaged and in the original packaging within 14 (fourteen) days to qualify for a refund or exchange.

Should you choose to use a courier that does not offer a tracking facility, and the goods are lost, then no refund or exchange will be considered.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Gary Rom Haircare endeavours to offer you competitive prices on all products. Your total order price will include the price of the purchase plus VAT (value added tax) and shipping charges (on the day of shipping).

We reserves the right to change pricing at any time, without prior notice. Should we reduce a price on any online products within 10 working days of shipment, you may contact us and request a refund of the difference (of the price you were charged and the reduced selling price). To receive the refund you need to contact us via email susan@garyrom.co.za within 14 (fourteen) days of shipment.

Credit Cards accepted

We accept MasterCard and Visa cards. If you do not have a bank card, please utilise one of our other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under the “Your Account” section.

EFT (Electronic Fund Transfer)

Once you have added your item/s to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via “EFT”. Load Gary Rom Haircare (as per below) to your internet banking profile and use the unique order number in the reference line for your payment.

Banking Details:
Bank: Nedbank
Branch Number: 198765
Account Name: Gary Rom Hairdressing Imports and Sales PTY (Ltd)
Account No.: 1033567000
Account Type: Business Banking

For more information about how to order, special order requirements or other payment options; please contact our Support Team at jacky@garyrom.co.za

Security Policy

1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the website’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

3. The Merchant does not have access to credit details.

4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

July Special
  • Purchase any Shampoo & Conditioner and we will gift you with a FREE Styling Aid for your hair type (Styling aid must be added into your basket) 
  • Bundle any 4 Gary Rom Haircare Products and we will gift you the most affordable one for FREE
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